CLOA Return, Exchange & Refund Policy
We want you to love what you ordered. If something isn’t quite right, we’re here to make your return or exchange experience simple, smooth, and hassle-free.
Free Returns & Exchanges
Domestic Orders Only
You can request a return or exchange within 7 days of delivery, provided the product:
- Is unused and unwashed
- Has not been altered
- Has all original tags attached
- Is returned in its original packaging
- Is in its original and saleable condition
Please note:
- âś… Only one exchange or return request per order is permitted.
- âś… Return/exchange requests must be raised through our [Returns Portal].
- ❌ Requests raised after 7 days from the date of delivery will not be accepted.
We appreciate your understanding and cooperation.
How to Exchange
Follow these simple steps:
1. Visit our [Return/Exchange Portal].
2. Enter your Order Number and registered Email / ZIP Code / Phone Number.
3. Select the product you wish to exchange and choose your preferred size.
4. Our team will review your request and arrange a reverse pickup.
5. Once the product is received and passes our quality check, your replacement product will be shipped.
If your preferred size is unavailable:
CLOA Credits will be issued instead. These credits will be valid for 3 months from the date of issue.
Return Process
To initiate a return:
- Raise your return request through the [Returns/Exchange Portal].
- Follow the instructions provided during the return process.
- Once the returned product is received and successfully passes our Quality Check (QC), CLOA Credits equivalent to the eligible product value will be issued.
- Only one return/exchange request per order is permitted.
Refunds
For domestic orders, eligible refunds will be processed in the form of CLOA Credits, which are valid for 3 months from the date of issue.
Direct bank refunds are not provided for domestic orders, except in special cases approved by our Customer Care team.
Wrong or Damaged Product
If you receive:
- A wrong product, or
- A damaged product,
please raise a request within 7 days of delivery.
Select “Received Wrong/Damaged Item” in the Returns Portal and upload clear images of the product, packaging, and relevant tags so our team can review the issue.
Unserviceable Pincodes
If reverse pickup is unavailable at your location, you may self-ship the product to:
CLOA Office
473, Ward No. 2, Kashyap Nagar,
Vinoba Nagar, Sadabad,
Hathras, Near Agra,
Uttar Pradesh – 281306
Contact: +91 6395338826
After shipping the product, please share the courier receipt and tracking details with our team for eligible courier charge reimbursement.
Combo Return Policy
For products purchased as part of a combo or multi-item offer, partial returns will be processed based on the individual product value after applicable discount adjustments.
If the discount was dependent on purchasing multiple products together, the discount may be recalculated when one or more items are returned.
CLOA reserves the right to verify the condition of returned products before approving any return, exchange, or credit.
